******* Sim Swop

On 28/02/2016 my phone lost signal. I didn't think much of it at the time. The next morning 29/02/2016 I still did not have any signal/service on my phone.<br> I phoned MTN and after being transferred 4 times the agent informed me that I did a sim swop on the 28th of February 2016. This was news to me as I definitely did not request a sim swop. <br> The agent then said that he will reverse the sim swop and suspend the other sim card. I have followed up through the day and everytime I phone it takes me about an half hour to get to someone that can help me.<br> <br> At 14:45 the sim swop was still not reversed. <br> <br> I demand that this problem be sorted out as soon as possible and more I demand an explanation from MTN as to how did this happen? Who authorized the sim swop without my consent?<br> <br> In my point of view this is breach of contract because at this stage I am paying for a contract that I know longer have.<br> <br> The service experienced from MTN today was more than pathetic. There is just no way that you can speak to ANY one higher than a supervisor.<br> <br> How is MTN going to reimburse me for this mess-up?