******* request of identity document

Our company needed to replace a ****** SIM card. As done previously before on numerous occasions we have sent in a company letter on a company letterhead signed by a director of the company. I was appointed as the authorized person to collect this SIM card. However on the latest trip to MTN the rules have changed you now need the company's director's identity document too. None of the directors would allow anyone to carry their Identity documents beside themselves. So MTN after waiting for over 30 min in your Woodmead store the only thing you have convince us is that we should not upgrade with you. Instead of assisting your business client you have instead convince us to go else where. Thankyou