CK
Chris K
1 reviews | Active since Mar 2011
14 Oct 2015, 11:34
******* Porting & Self Contract upgrade
MTN has ported my number *** from Vodacom without my involvement on 13-October-2015. I have been trying to get help from them, but the consultant attitude is bad. They claim their system is down they cannot do anything. They don't understand the frustration they put us through. It seems there is nobody who can help. I have been struggling since last night without success. I want to know who requested the porting and when. I also need all the airtime and points that I had with Vodacom before the porting.<br> <br> MTN also upgraded my contract number *** in July 2015 to some contract that I didn't know. I was alerted when my bank account was debited with R603 instead of R99. When I queried they told if I did not upgrade which I never requested. They never gave the details of the person who ordered the upgrade and credited my MTN account. The person who captured the information should have the records but I was not provided the details. Something ********** is happening at MTN where somethings are allowed to happen without properly checking with the customers
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Replies (2)
MTN South Africa's replyOfficial
15 Oct 2015, 09:39Hello kgophamc,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter pertaining to your VC number being migrated over to MTN without your consent to the management team within our Mobile Number Portability Team. We requested that the matter be dealt with and resolved ASAP.
The issue pertaining to the ********** upgrade was also resolved. The upgrade was identified as **********, its was reversed and your account was credited with R104.99 on the 17th of August 2015 and R493.99 on the 19th of August 2015.
The information pertaining to the **********ly upgrade is directly dealt with by our ***** Department and the SAPS. They will first need to investigate before any information is released.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter pertaining to your VC number being migrated over to MTN without your consent to the management team within our Mobile Number Portability Team. We requested that the matter be dealt with and resolved ASAP.
The issue pertaining to the ********** upgrade was also resolved. The upgrade was identified as **********, its was reversed and your account was credited with R104.99 on the 17th of August 2015 and R493.99 on the 19th of August 2015.
The information pertaining to the **********ly upgrade is directly dealt with by our ***** Department and the SAPS. They will first need to investigate before any information is released.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 09:39
Official
Hello kgophamc,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter pertaining to your VC number being migrated over to MTN without your consent to the management team within our Mobile Number Portability Team. We requested that the matter be dealt with and resolved ASAP.
The issue pertaining to the ********** upgrade was also resolved. The upgrade was identified as **********, its was reversed and your account was credited with R104.99 on the 17th of August 2015 and R493.99 on the 19th of August 2015.
The information pertaining to the **********ly upgrade is directly dealt with by our ***** Department and the SAPS. They will first need to investigate before any information is released.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter pertaining to your VC number being migrated over to MTN without your consent to the management team within our Mobile Number Portability Team. We requested that the matter be dealt with and resolved ASAP.
The issue pertaining to the ********** upgrade was also resolved. The upgrade was identified as **********, its was reversed and your account was credited with R104.99 on the 17th of August 2015 and R493.99 on the 19th of August 2015.
The information pertaining to the **********ly upgrade is directly dealt with by our ***** Department and the SAPS. They will first need to investigate before any information is released.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
CK
Chris K's updateReviewer Update
06 May 2024, 00:39******* porting again.
My vodacom number *** was again ported to MTN on Tuesday 30 April 2024 without my consent, with the purpose of de*****ing my bank account. Fortunately I picked up before they could access my bank accounts. But I have been struggling to port my number back since 02 May 2024 to date.
MTN please port my number back to vodacom.
My vodacom number *** was again ported to MTN on Tuesday 30 April 2024 without my consent, with the purpose of de*****ing my bank account. Fortunately I picked up before they could access my bank accounts. But I have been struggling to port my number back since 02 May 2024 to date.
MTN please port my number back to vodacom.
CK
Chris K's update06 May 2024, 00:39
Reviewer Update
******* porting again.
My vodacom number *** was again ported to MTN on Tuesday 30 April 2024 without my consent, with the purpose of de*****ing my bank account. Fortunately I picked up before they could access my bank accounts. But I have been struggling to port my number back since 02 May 2024 to date.
MTN please port my number back to vodacom.
My vodacom number *** was again ported to MTN on Tuesday 30 April 2024 without my consent, with the purpose of de*****ing my bank account. Fortunately I picked up before they could access my bank accounts. But I have been struggling to port my number back since 02 May 2024 to date.
MTN please port my number back to vodacom.