JC
Jacqui C

1 reviews | Active since Jun 2011

21 Feb 2016, 16:13

******* MTN Sim Swap BEWARE

Reported details of an ******* SIM SWAP on my number & ******* cellphone banking committed on 5 Dec 2015, reported on HELLO PETER 5 Feb 2016...AGAIN. <br> Police case has been opened for ***** - & FNB & Nedbank ***** Dept are aware of ******* money transactions from my bank accounts, stemming from ******* sim swap at MTN.<br> <br> Received a response on Hello Peter that day Fri 5 Feb 2016- 8.59am...from Kevin at MTN on line- <br> <br> Message said - \Please be advised that an urgent escalation has been sent to our ***** division (MTN) for assistance on the investigation regarding Sim Swap. A call back will be during the co**** (course) of today with the below reference number.<br> REQ : *** <br> We sincerely hope that this is in order & hope that we are able to restore your faith in us. <br> Kind regards Kevin\".<br> <br> Well today Sun 21 Feb, I am STILL awaiting that so called CALL BACK..<br> <br> Please this is more than URGENT !!<br> Maybe Carte Blanche or Radio 702 is the next stop - to get some response!"

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2016, 14:03
Official
Hello jacquicoet,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Our ***** department request the affidavit and certified ID stating that you have not request for the sim swap. The system reflect that the sim swap has been done on the 4-12-2015. We have sent the request to the stores to provide us the proof for the sim swap.

Please send the affidavit and ID copy to me by fax ***.

Kind Regards,

Alice van der Merwe
***

Best regards,