******* handover

Hello Itumeleng ,

Please note that I did not use this data and the device was off. Please refer back to all the calls I logged stating this over and over to MTN. I did not use the service , how can I be charged for this. The ombuds were advised of this and a reversal of the entire amount was to be done. I DO NOT OWE MTN ANY MONEY for service that were not used. go back to the calls.

Furthermore how can MTN bill me when I did not receive my data bundle for the month? The device was off and sim removed (go back to your call recordings with your agents where I said this a million times). I am kindly requesting that my file from this legal dept be pulled and that the request from CGSO be comp**** with and the whole invoice dissolved(pass credit on entire amount) as you were supposed to do, again because I did not use your service and you did not render me a service.

MTN has handed me over to VVM for debt collection. I advised VVM on many occasions that I dont owe anything and MT was to s**** the "bill" as per the ombudsmans decision. Again MTN is doing their own thing and handed me over. I have taken this to ICASA to handle. I am waiting on their outcome. MTN are a bunch of ................

I am very unhappy as this is still going on. MTN need to follow the instructions from the ombudsman and not deviate from it an underhandledly ship my "so called arrears" to debt collectors. I owe you nothing and you need to terminate the bill as per the ombudsman. thanks