******* DOWNGRADE OF CONTRACT

I have been on the MTN Sky package for the last 2 years. I was due for a upgrade in October 2015. Without my knowledge was contract was **********ly downgrade at a Durban branch of MTN and me being an attorney, am constantly on my phone. The person that downgrade my contract too a Samsung A3 with 50 minutes per month. I use way more than this per day. Due to this I cannot make calls from my cellphone as MTN cannot assist me until they complete their investigation. I am currently being inconvenienced and only God knows for how long I will have to wait. This is totally unacceptable for company of MTN's stature and this is affecting my business in a major way. One would expect MTN to resolve this matter in a more timeloeus manner. I have done all that was required of me by MTN and they still cannot give me a specific time frame as to when this matter will be resolved.