Hellopeter
Share Your Experience
sN
savinah N

1 reviews | Active since Jun 2018

20 Jun 2018, 16:03

******* DEDUCTIONS/BADSERVICE/REFUSETOREFUND

lodged a complaint for an ******* deduction from my account. Investigations were done and mtn realized that they were wrong and agreed to refund me. the complaint was lodged in July 2017. I HAVE NOT BEEN REFUNDED TO DATE, WORSE NO COMMUNICATION FROM THEM EVEN WHEN YOU WALK INTO THEIR STORE. #BAD CUSTOMER SERVICE #WORST SERVICE PROVIDER #DONTSIGNCONTARCTIFYOUINTHEPROCESS (YOU WILL LIVE TO REGRET IT)

0
Replies (4)
MTN South Africa
MTN South Africa's reply21 Jun 2018, 07:34
Official

Good day Savinah,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with the MTN cell number that your query relates to. The number provided does not appear on our books.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

sN
savinah N's update21 Jun 2018, 08:44
Reviewer Update
My number was ***515.The number is no longer in use as my contract ended.
sN
savinah N's update21 Jun 2018, 08:45
Reviewer Update
My number was ***.The number is no longer in as my contract ended.
sN
savinah N's update12 Jul 2018, 14:52
Reviewer Update
Since you asked for my cell number 21 days ago, claiming you want to resolve my issue, to date, NOTHING HAS BEEN DONE. I WANT MY MONEY YOUR ORGANISATION STOLE FROM MY ACCOUNT OR I'M TAKING THIS MATTER FORWARD.