******* deduction

Firstly trying to speak to someone at MTN customer support / accounts regarding an ******* deduction from my account.. Eventually found a helpful agent, then been told I need to talk to business as the number was recycled and been used by company .. Getting the \I'll transfer you to the correct person / department"circus eventually been told by an agent I need to speak to the company to sort it out.. BUT they refuse to give me the company name as I'm suppose to know who I work for.. then I get the \""I'll transfer you to the correct person / department\"" and the phone get put down.. Contact MTN via FB 4 days later.. and now 3 days later still nothing.. MTN You quick to deduct money from customers"