******* debit by MTN

On 13 December 2017, I upgraded my MTN data account/contract. The previous contract I was paying a subscription of R499.00 per month for 10 GB. i.e 5 GB for anytime and 5 GB for night express. In my new contract, i am suppose to pay R419.00 per month for the same data.

On 30 December, MTN charged me 1069.00 for my November bill of 499.00. I query statement through the customer contact number before the 30 December 2017, and did not get any help to prevent that debit from going through. They continued and debit it anyway. On 08 January 2018, I went to Centurion MTN store ( where I upgraded my contract) with my contract. They confirmed MTN made a mistake. They lodged a query for me and attached the contract.

On 12 January 2018, I received an sms that says my query has been resolved. when i checked the balance it was the same amount to be debited at the end of January 2018. I called them, and i was told I need to attach the contract again.

On 14 January 2018, I went back to the Centurion MTN store. They lodged another query of which to date it has not yet been resolved.

My main problem with MTN is that if they don't have the new/upgrade contract as they are claiming. How did they change my previous contract to something different.

Regards, Ndivhuho