1 reviews | Active since Jul 2016
******* credit increase, operator lying, incorrect debit.
<p>Took out a NEW contract March 2016.</p> <p>300 MB data allocated.</p> <p>Asked specifically for a limit of 0.</p> <p>Limit not app****. Bill 2700.<br />Called operatorZimkita Nomgezi, was advised to log a complaint to avoid being billed.<br />Compaint no: 193 048 807</p> <p>Logged the following:<br /><br />1) Limit was set, why was limit not app****<br />2) No notifications, whatsoever, were given when limit was reached</p> <p>3) High credit limit given, no documentation or agreement to credit limit<br /><br />NO feeback.<br />NO reponse.<br />Amount was debited.<br /><br /><br /></p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per investigations conducted regarding the Usage limit, the system shows that usage limit was never set up upon contract activation. The only record of setting up the usage limit was on the 14/06/2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per investigations conducted regarding the Usage limit, the system shows that usage limit was never set up upon contract activation. The only record of setting up the usage limit was on the 14/06/2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
