FM
Farzaanah M

1 reviews | Active since May 2012

09 Mar 2016, 13:48

******* CONTRACTS-**** NAMES-CPA *****

I WAS CALLED, OFFERED AND ACCEPTED A LEGALLY BINDING CELLPHONE CONTRACT WITH A NONHLANTLA, I CALLED TO INQUIRE ABOUT MY PACKAGE AND WAS TOLD THAT IT WASNT LOADED. AFTER DEALING WITH SUMAYA AND PILELE WHO ADVISED THAT THE PACKAGE WAS INCORRECTLY LOADED, THE SENIOR SALES MANAGER (JUNAID) FOR MTN CALLED ME BACK WHO PROMISED A CALL BACK AFTER NOT BEING ABLE TO RESOLVE MY QUERY. NO CALL BACK RECEIVED, WHEN I QUERIED IT TURNS OUT NO JUNAID IS EMPLOYED THERE. THESE CALLS WERE RECORDED AND VELOCITY IS ACTING AGAINST CPA. PLEASE CAN YOU SEND ME THE CALL RECORDINGS. THIS WAS AT THE VELOCITI.BIX CALL CENTRE .

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Mar 2016, 14:49
Official
Hello farzaanah@ ,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***