******* Contract Upgrade

In August Mobicell , MTN partner called me to upgrade my contract. I have two contracts with MTN. One is a data contract and the other is not. The data contract was upgraded but to my surprise the other contract was upgraded *******ly. I told the call center person that I want a dual sim phone for the non data contract if MTN does not offer double sim phone I m not upgrading the contract. To my surprise the contract was upgraded nonetheless and I did not even receive any device but MTN is still debiting my account till this date since August. I have sent countless emails, phone calls and Im told they are still investigating ***** on that upgrade. We are getting to another August still no response but they still debit my account.

Because these two contracts are billed together I can not reverse the ******* one. Now I have reversed the stop order and in just less than a week they have disconnected me. How fast they have reacted. But to my query of ******* upgrading of my contract they have taken nearly eight months. What kind of customer service is this MTN. This is pathetic. Please sort your mess. I even regret being in a contract with such a company. I cant wait for the data contract to end and I join serious network providers. You have no clue of good customer service.