******* Collections
<p>For the past few months MTN has been taking money out of my account, I have two contracts with MTN that were cancelled in April. I was advised that one of the contract's last debit order will be at the end of May. That was not the case, they are still debiting my account every month till today and when I call to resolve the issue I get no help. I have to go through the trouble of reversing the debit order every month. The worst thing is that this may affect my credit record!!! </p>
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MTN South Africa's replyOfficial
29 Sept 2016, 19:24Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit will be adjusted for the outstanding amount of R324.20 and there wont be any debit order that will come off from your account.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2016, 19:24
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the credit will be adjusted for the outstanding amount of R324.20 and there wont be any debit order that will come off from your account.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
29 Sept 2016, 19:52R324.20 was taken from my account. Will this amount be credited back into my account? If so, when?
's update29 Sept 2016, 19:52
Reviewer Update
R324.20 was taken from my account. Will this amount be credited back into my account? If so, when?