NC
Neil C
1 reviews | Active since Nov 2018
15 Nov 2018, 13:53
******* Charges - MTN
Again received an SMS stating my subscription to AIR-G Chat will be at R3.03 per day will be renewed. This notification occurs weekly. To cancel dial *464*970#. This has happened previously - I have NOT subscribed to any of these services, nor have I received a notification weekly. This may explain the reason for the data usage on my phone, over the past few months, being excessively high.
After 20 plus years of having being with MTN, and of late, there service and charges have been unacceptable.
Anyone else experiencing the same? MTN - HELLO
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Replies (2)
MTN South Africa's replyOfficial
16 Nov 2018, 09:22Good day Neil
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but you were not available. Kindly follow these instructions to block all Premium rates services.
Dial *136*5#
Select option 4 (manage content services)
Select option 2 (manage Premium rated services)
Select option 3 ( PRS marketing)
Select option 1 (Block PRS)
Select option 1 (Accept)
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but you were not available. Kindly follow these instructions to block all Premium rates services.
Dial *136*5#
Select option 4 (manage content services)
Select option 2 (manage Premium rated services)
Select option 3 ( PRS marketing)
Select option 1 (Block PRS)
Select option 1 (Accept)
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply16 Nov 2018, 09:22
Official
Good day Neil
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but you were not available. Kindly follow these instructions to block all Premium rates services.
Dial *136*5#
Select option 4 (manage content services)
Select option 2 (manage Premium rated services)
Select option 3 ( PRS marketing)
Select option 1 (Block PRS)
Select option 1 (Accept)
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but you were not available. Kindly follow these instructions to block all Premium rates services.
Dial *136*5#
Select option 4 (manage content services)
Select option 2 (manage Premium rated services)
Select option 3 ( PRS marketing)
Select option 1 (Block PRS)
Select option 1 (Accept)
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
NC
Neil C's updateReviewer Update
01 Feb 2019, 11:18This continues with the message again received yesterday of the same #mtn
NC
Neil C's update01 Feb 2019, 11:18
Reviewer Update
This continues with the message again received yesterday of the same #mtn