pM
patrick M
1 reviews | Active since Oct 2015
19 Oct 2015, 17:01
******* cell number port
Mtn *******ly ported my cell number from VODACOM without my consent. *****ulant telephone banking was done from my FNB account. Mtn ported my number back but was too late. Mtn did some investigations and mentioned crediting me but no response received . This happened from 6 Aug 2015 and i have been making contact and waiting for a reply ever since.
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MTN South Africa's replyOfficial
21 Oct 2015, 12:02Hello madellpd,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the request logged is still pending and that Shireen needs to generate a credit note with your bank statement reflecting the ******* transactions in order for our Banking Department to process the refund.
We've notified Shireen of this and await the credit note to be submitted to our Banking Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the request logged is still pending and that Shireen needs to generate a credit note with your bank statement reflecting the ******* transactions in order for our Banking Department to process the refund.
We've notified Shireen of this and await the credit note to be submitted to our Banking Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Oct 2015, 12:02
Official
Hello madellpd,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the request logged is still pending and that Shireen needs to generate a credit note with your bank statement reflecting the ******* transactions in order for our Banking Department to process the refund.
We've notified Shireen of this and await the credit note to be submitted to our Banking Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that the request logged is still pending and that Shireen needs to generate a credit note with your bank statement reflecting the ******* transactions in order for our Banking Department to process the refund.
We've notified Shireen of this and await the credit note to be submitted to our Banking Department.
Regards
Tim
MTN Complaints Management Team: REQ:***