******* Blacklisting

Good day,

I would like to bring to your attention that a device in my possession, which was lent to me, has been blacklisted.

The above-mentioned device is a Hisense U962 (2019) with the IMEI: ***. The MSISDN used on the device is ***.

I nor the owner of the device (my father) have ever requested for the device to be blacklisted.

On Saturday, 30 July 2022 at around 13:00 PM, the device lost coverage. I had thought that it was due to a network outage. I referred to another device that is on the MTN network and it had coverage.

I had called your helpline to get the device blacklisted, which did not work. The device is still blacklisted.

I know about the blacklisting process from previous experience. I am taking this to social media Hello Peter.

The person at fault needs to be fired and banned from the industry. Compensation is due to me. I've been a customer on this network for sixteen years and about six months now and have not had an experience like this before.