1 reviews | Active since Nov 2012
******* Black listing of Phakiso Motloung
MTN has for the past four and half years terrorising me and has since blacklisted me and therefore stops me from getting credit from other suppliers because of perceived bad credit record which does not exist. Mtn via Norman Lambrianos Incorporated Lawyers are always sending me emails and sms to say that I need to pay them R15 954.85 and that was on the 16/05/2014. I requsted them to send me a copy of the contract which they claim i have with them but to no vain. They wanted a copy of my Id and proof of residence as well as affidavit to start the investigations but everytime i want feedback , they give me another new person to handle the matter. I have never had any contract with any MTN in RSA or abroad. I want MTN to send me a letter of apology as well as remove my name from credit bureau and also tell me how was an account opened in my name without an ID document. I also want to put on record again that i have never lost or misplaced my ID document in my life. MTN must also pay for the financial strain they put on me by blacklisting my name. The referrence been used by mtn is: MN085320.
We are sorry for any inconvenience caused and for the breakdown in service experienced.
If the matter is ********** then we will require an South African Police Services stamped affidavit and certified ID book or passport copy in order for our ***** Department to start off the investigation.
Please send this documents to fax number *** and mark it attention Tim. I will ensure that the request is logged and processed accordingly.
We will then be able to provide you the apology letter and also get the file closed with the attorneys.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
If the matter is ********** then we will require an South African Police Services stamped affidavit and certified ID book or passport copy in order for our ***** Department to start off the investigation.
Please send this documents to fax number *** and mark it attention Tim. I will ensure that the request is logged and processed accordingly.
We will then be able to provide you the apology letter and also get the file closed with the attorneys.
Regards
Tim
MTN Complaints Management Team: REQ:***
