DJ
Deon J

1 reviews | Active since Jan 2015

07 Sept 2015, 10:07

******* Billing/No Service/Fail to help customer

In 2014 we took out a contract with MTN at the Garden route branch in George. According to Mr Ryan Manuel from MTN George he activated a usage limit with Ref nr: *** on 29 Nov 2014. <br> <br> We have been receiving varying accounts from MTN. We have paid up all of our accounts until we couldn't take it any longer. There was no usage limit set according to MTN legal or customer care. The result being that we stopped paying our account with MTN. Our cell phone number was cut of from the network. This is a business number and we have lost a lot of our clients due to MTN.<br> <br> Mr Ryan Manuel failed to help us on numerous occasions. We have travelled to MTN Garden route mall for more than 20 times and lost a lot of time and petrol costs. Who is responsible for our travel and time costs and clients that we have lost at our business due to MTN and their non-compliance.<br> <br> Can MTN please assist and solve this issue. I'm a client for more than 12 years at MTN but this service we are getting is unacceptable. Hope this complaint works!!!!<br> <br> Our cell phone number cut of from network is: ***<br> Ref no for usage limit: ***<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 10:43
Official
Hello DeondeJ01,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Kindly note that your account has now been handed to MTN legal dept for non payment.

Regards
Rajesh
REQ:***