GE
Gerhard E
1 reviews | Active since Jun 2014
27 May 2015, 13:53
******* BILLING: MTN,THIS IS NOT GOING AWAY!!!
My previous complaint on HelloPeter was on 20/5. I have posted a few reports (all because MTN refuses to address the same issue). MTN responded for the umpteenth time on 25/5 on HP, but not yet via email, a week later. They apologised for the delay (really?!! This was reported in JANUARY
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Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 11:13Hello silo99,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Please note I have escalated your request to the Corporate Account Manager and they will provide feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Please note I have escalated your request to the Corporate Account Manager and they will provide feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply03 Jun 2015, 11:13
Official
Hello silo99,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Please note I have escalated your request to the Corporate Account Manager and they will provide feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Please note I have escalated your request to the Corporate Account Manager and they will provide feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***