******* BILLING AT MTN NOW REFERRED TO MEGAN POWER

<p>Hi Megan</p> <p>I am Danes friend who contacted you when my sons Cell C contract ended and they continued to charge.</p> <p>Sorry to bother you again but these cell phone companies are a law unto themselves. Written contracts mean nothing to them and are completley disregarded.</p> <p>I am never entering into another cellphone contract. </p> <p>Please see below.</p> <p>Kind Regards</p> <p>Helen</p> <p> </p> <p>----- Forwarded Message -----<br ********** ********** />Sent: Sun, 18 Sep 2016 12:22:56 +0200 (SAST)<br />Subject: Fwd: Re: Details of package</p> <p> </p> <p>BELOW WAS THE REPORT I SENT TO HELLO PETER.</p> <p>******* BILLING AT MTN</p> <p>I TOOK OUT AN MTN CONTRACT FOR MY SON</p> <p>THE DEBIT DATE IS THE 15. SIGNED BY ME. I HAVE PROOF.</p> <p>THE PHONE WAS CAPPED AT R560. I HAVE WRITTEN PROOF OF THIS.</p> <p>THE PHONE WAS ONLY ACTIVATED ON THE 30TH JULY. I HAVE WRITTEN PROOF OF THIS.</p> <p>MY ACCOUNT WAS DEBITED ON THE 1 SEPTEMBER FOR AN AMOUNT OF R698.53</p> <p>WHY WERE NONE OF MY SIGNED INSTRUCTIONS ADHERED TO. WHAT MTM DID IS *******!!!</p> <p>WHY IS THE PRO-RATA CHARGE FOR ONE DAY R138.53?</p> <p>TODAY I RECEIVED A BILL DATED 13 SEPTEMBER FOR R 699.01</p> <p>MTN HAS DONE NOTHING TO RESOLVE THE PROBLEM.</p> <p>I AM GOING TO MEGAN POWER AT THE SUNDAY TIMES AND THE OMBUDSMAN</p> <p> </p> <p>BELOW IS ALL THE PROOF AND EVIDENCE </p> <p> </p> <p>----- Forwarded Message -----<br ********** ********** />Sent: Sat, 30 Jul 2016 14:15:11 +0200 (SAST)<br />Subject: Re: Details of package</p> <p> </p> <p>Hi</p> <p> </p> <p>The ref no attached will confirm that it is R559 a month therefore capped at R560</p> <p> </p> <p> </p> <p>Thanks</p> <p>Nosi</p> <p> </p> <p> </p> ********** ********** <p>Thanks so much Nosi.</p> <p>They must have done it this morning because it is now working. My son was getting very upset because he wanted to use it tonight for his matric dance to take photos etc. I am so happy it is sorted.</p> <p>Yes, my landline is STILL down and internet hardly working. I reported it to Telkom on Wednesday but am still waiting for them to fix it.</p> <p>I have been running around collecting the suit, shoes, flowers for his partner and taking him for a haircut so have not had a chance to respond until now. Also battling to use the internet because the line is faulty.</p> <p>Please can you also confirm that his phone has been capped at R550 per month.</p> <p>Thank you once again for all your help.</p> <p>Kind Regards</p> <p>Helen</p> <p> </p> <p>----- Original Message -----<br ********** ********** <p>Sent: Sat, 30 Jul 2016 10:29:58 +0200 (SAST)<br />Subject: Re: Details of package</p> <p> </p> <p>Good day </p> <p> </p> <p>I have tried contacting you this morning however your landline does not seem to be working </p> <p>I have checked with and the number shows it has been ricad already kindly let me know </p> <p>if it is now working and let me knows so I could contact customer care if it is not </p> <p>I do apologise for the inconvinience that this has caused .</p> <p> </p> <p> </p> <p>Thanks</p> <p>Nosi</p> <p> </p> <p> </p> ********** ********** <p>Hi Nosi</p> <p>Thank you for helping on Thursday.</p> <p>I am now so bitterly disappointed. After spending ages with you on Thursday afternoon you promised us the phone would be up and running within 2-24 hours.</p> <p>My son has just received a message telling him he needs to Rica the phone!!! It is well past 24 hours. The time is now 10.42pm. You were supposed to do this. What did we waste all that time for at iphone AGAIN!!!</p> <p>What were all the documents for? Why do we have to go back AGAIN!!!</p> <p>This is now well beyond a joke!!!</p> <p>It is quicker to buy a car or a house than waste our time at istore buying a pathetic phone!</p> <p>I am going to report this matter to head office in America and Hello Peter and Megan Power at the Sunday Times.</p> <p>I do have a life and do not intend on wasting the rest of it at istore!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>----- Original Message -----<br ********** ********** <p>Sent: Tue, 26 Jul 2016 17:56:56 +0200 (SAST)<br />Subject: Re: Details of package</p> <p> </p> <p>Fine by me </p> <p>see you on thursday then.</p> <p> </p> <p> </p> <p>Thanks</p> <p>Nosi</p> <p> </p> ********** ********** <p>Thank you very much Nosi</p> <p>I have been at an antique auction in Hilton all day and have just arrived home.</p> <p>I am busy tomorrow. Would Thursday suit you?</p> <p>Kind Regards</p> <p>Helen</p> <p> </p> <p>----- Original Message -----<br ********** ********** <p>Sent: Tue, 26 Jul 2016 12:06:31 +0200 (SAST)<br />Subject: Re: Details of package</p> <p> </p> <p>Good day</p> <p> </p> <p>Your application has been approved </p> <p>kindly let me know when you will be coming in to pick up so i could proceed with the activation </p> <p> </p> <p> </p> <p>Thanks</p> <p>Nosi</p> <p> </p> ********** <p>Good morning</p> <p> </p> <p> </p> <p>Documents received 500MB data and 200sms </p> <p> </p> <p> </p> <p>Thanks</p> <p>Nosi</p> <p> </p> <p> </p>