1 reviews | Active since Sept 2014
******* BILLING AT MTN
<p> </p> <p>******* BILLING AT MTN</p> <p>I TOOK OUT AN MTN CONTRACT FOR MY SON</p> <p>THE DEBIT DATE IS THE 15. SIGNED BY ME. I HAVE PROOF.</p> <p>THE PHONE WAS CAPPED AT R560. I HAVE WRITTEN PROOF OF THIS.</p> <p>THE PHONE WAS ONLY ACTIVATED ON THE 30TH JULY. I HAVE WRITTEN PROOF OF THIS.</p> <p>MY ACCOUNT WAS DEBITED ON THE 1 SEPTEMBER FOR AN AMOUNT OF R698.53</p> <p>WHY WERE NONE OF MY SIGNED INSTRUCTIONS ADHERED TO. WHAT MTM DID IS *******!!!</p> <p>WHY IS THE PRO-RATA CHARGE FOR ONE DAY R138.53?</p> <p>I AM REPORTING THE MATTER TO MEGAN POWER AND GOING TO ASK HER TO FORWARD IT TO THE OMBUDSMAN.</p> <p>TODAY I RECEIVED AN ACCOUNT FOR R699.01 DATED 13 SEPTEMBER.</p> <p>I DID NOT GO TO MEGAN POWER OR THE OMBUDSMAN BEFORE BECAUSE I GAVE YOU A CHANCE TO SORT THE MATTER OUT. </p> <p>YOU HAVE DONE NOTHING TO RESOLVE THE MATTER AND IT JUST GETS WORSE!!!</p> <p> </p> <p> </p>
Good day Helen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Helen,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
You are utterly HOPELESS
This is the third person from MTN who cannot help.
I posted my complaint on the 18 September and you have done nothing to resolve the matter.
I sent you the phone number which you requested
I ALSO SENT YOU THE WHOLE SIGNED CONTRACT!!!
i am going to send this to Megan Power and the Ombudsman.
You are utterly HOPELESS
This is the third person from MTN who cannot help.
I posted my complaint on the 18 September and you have done nothing to resolve the matter.
I sent you the phone number which you requested
I ALSO SENT YOU THE WHOLE SIGNED CONTRACT!!!
i am going to send this to Megan Power and the Ombudsman.