******* billing
<p>I have contacted MTN to cancel my contract at expiration multiple times. My request literally gets ignored and I am overseas so I cannot enter an outlet to finalise the issue.</p> <p> </p> <p>I have been charged against my will for a service to this date that I notified to cancel at contract end (which was March 2017) and for which I get no use out of. This is literally theft and horrific undue care. I will seek legal counsel.</p>
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Replies (4)
MTN South Africa's replyOfficial
17 Jul 2017, 22:06Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
MTN South Africa's reply17 Jul 2017, 22:06
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
MTN South Africa's replyOfficial
17 Jul 2017, 22:08Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
MTN South Africa's reply17 Jul 2017, 22:08
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
MTN South Africa's replyOfficial
17 Jul 2017, 22:09Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
MTN South Africa's reply17 Jul 2017, 22:09
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the customer service request since March 2017 with Egain reference ***8.
We have cancelled the contract for you and migrated the number to prepaid function. If the sim card is not used in 3 months time for calls the number will be reversed and allocated to a different user. This was the quick way to resolve your complaint.
All data, airtime, sms and minutes will be lost 2-24 hours.
We have checked the sim card and do not pick up any usage from the allocated allocations.
The debit order is cancelled as well, we do pick up that the debit order is requested for the end of the month, please do not cancel the debit on your side.
We will pass a credit for the months billed: April to July this credit will be refunded back to your bank account once reflecting.
For any further assistance please do not hesitate to email me:***
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
MTN Complaint Analyst.
Best regards,
's updateReviewer Update
06 Aug 2017, 14:56Alice, MTN have failed to credit my account as promised above!
I am mortified. You have indicated above that the credit will be returned... this has not happened.
Will give till the end of the week to give finality on the issue, else I will have to continue to seek public platforms to file my complaints.
This is very disappointing.
's update06 Aug 2017, 14:56
Reviewer Update
Alice, MTN have failed to credit my account as promised above!
I am mortified. You have indicated above that the credit will be returned... this has not happened.
Will give till the end of the week to give finality on the issue, else I will have to continue to seek public platforms to file my complaints.
This is very disappointing.