1 reviews | Active since Oct 2015
Hi,
This is what Im geeting today (Below) from MTN
I am not going to pay the R220.80 because, by that time I was already a Vodacom member, I have attached the Copy if the invoice from Vodacom to show you that,
So I won't pay for something I don't know. Please sort this out, because you making my name look bad when I don't owe you anything.
,Good day Mr Nicholus Ntsodo,
Thank you for your patience for the ***** case to be resolved.
Kindly be advised that the ***** has finalized the investigation.
1- ********** 5994 ********** ADD SIM LINE DEACTIVATED A JOURNAL WILL BE REQUESTED ONCE UNBILLED INVOICE GENERATES
The journal for R1014.34 has been placed to the account this journal credit is worked out as follows:
Invoices generated to the account for cell numbers : ********** 068 and ********** 130
Feb 2018: R109.00 R109.00
January 2018: R109.00 R109.00
December 2017: R109.00 R109.00
November 2017:
R168.77 R168.77
+ RD fee of R11.40 x 2, unpaid debit orders:
The total for the journal =R1014.34
You have requested for cancellation in September 2017, there is a balance of R 220.80. See the attached report for this balance.
Please make payment for this balance still owing to MTN before the request can be send to the legal department for further assistance.
Absa Bank details Bank: ABSA Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE Beneficiary Name: MTN SP Beneficiary Account Number: ********** 150 Branch Code: 632005 Deposit Reference: Your MTN cell phone number or your MTN account number. Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. A **********
Kind Regards,
Alice van der Merwe
Ref: ********** 0
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that if the number was ported out to Vodacom in September 2017 the sim card would have been disconnected from the network. This usage was from 29-8-2017 to 29-9-2017. The balance of R 220.80 is valid due to the usage from the sim card. We cannot view attachments on Hello Peter. The balance of R280.00 was brought over since 25-3-2014. The account was short paid when payments was done.
We have sent to you the report for this balance outstanding. Please make ,payment for the balance outstanding to clear the balance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that if the number was ported out to Vodacom in September 2017 the sim card would have been disconnected from the network. This usage was from 29-8-2017 to 29-9-2017. The balance of R 220.80 is valid due to the usage from the sim card. We cannot view attachments on Hello Peter. The balance of R280.00 was brought over since 25-3-2014. The account was short paid when payments was done.
We have sent to you the report for this balance outstanding. Please make ,payment for the balance outstanding to clear the balance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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