MR
Mahen R
1 reviews | Active since Nov 2009
02 Mar 2018, 12:35
******* billing
I noticed that my bill had increased over the past few months. I queried with MTN online, but they did not respond. I called MTN today and spoke to Lerato and she claimed that I subscribed to content services with WASPA. I told her that I did not subscribe to this service and I want my money back. She says that I have to call them direct. This is not acceptable and I will cancel my contract with MTN if I do not get my money back. She also explained to me to dial *141*5# and check if I am subscribed to content services and it says that I am not. I want my money back from MTN and I will take legal action if I don't get my money back.
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Replies (2)
MTN South Africa's replyOfficial
05 Mar 2018, 11:31Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
You have subscribe to Basebone content : The request was sent to the content provider to remove this for you, the ***.
Please contact the service provider on *** to assist you further.
The contract expire date 2020-03-05, you will stay liable for the contract until expired date if you request for early cancellation early fee need to be paid before the contract expires.
Kind Regards,
Alie van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Mar 2018, 11:31
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
You have subscribe to Basebone content : The request was sent to the content provider to remove this for you, the ***.
Please contact the service provider on *** to assist you further.
The contract expire date 2020-03-05, you will stay liable for the contract until expired date if you request for early cancellation early fee need to be paid before the contract expires.
Kind Regards,
Alie van der Merwe
Complaints Analyst
Best regards,
MR
Mahen R's updateReviewer Update
05 Mar 2018, 11:56I called MTN customer service again this morning and spoke to Bonisiwe who rudely kept speaking while I was speaking and then I started raising my voice for which she took offence and told me don't shout at her. I then asked for her team leader and she made the excuse that her team leader is out of the office. I told her to get her team leader to call me on my alternate number, but no call has been received. I have sent your response to WASPA and I will get back to MTN if they need more info. BTW the only reason for the change in upgrade date is because I decided to proceed with the upgrade this morning, for which I am already considering cancelling due to the bad attitude from MTN.
MR
Mahen R's update05 Mar 2018, 11:56
Reviewer Update
I called MTN customer service again this morning and spoke to Bonisiwe who rudely kept speaking while I was speaking and then I started raising my voice for which she took offence and told me don't shout at her. I then asked for her team leader and she made the excuse that her team leader is out of the office. I told her to get her team leader to call me on my alternate number, but no call has been received. I have sent your response to WASPA and I will get back to MTN if they need more info. BTW the only reason for the change in upgrade date is because I decided to proceed with the upgrade this morning, for which I am already considering cancelling due to the bad attitude from MTN.