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Nicholus N

1 reviews | Active since Oct 2015

22 Dec 2017, 03:09

******* billing

Hi,

Im Nick, i have a problem with MTN, i had a contract with them for years and I had to cancel it this year September, after i have done so, i have been receiving statements with a different number and saying i owe them,

I have called them and they told me its my account of cause it was because i have canceled it now, so why am i getting billed?

1st the numbers are not mine and I didn't sign any agreement, 2nd you want me to go open a case for what? You (MTN) should be investigating this issue,

The lady at MTN care line said i must just do a bank reversal and block it, but still it goes off every month.

0
Replies (3)
MTN South Africa
MTN South Africa's reply22 Dec 2017, 07:59
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We picked up that 2 cell numerous was allocated to the account

***
***

This was activated in July 2017 .

If you have not requested for this numbers to be activated we do require the affidavit and clear ID copy to send the request to ***** department to investigate.

You mail email this to the customer team *** or visit any MTN store to log the request for you.

Kind Regards,

Alice van der Merwe

Best regards,

NN
Nicholus N's update22 Dec 2017, 10:35
Reviewer Update
Hi, I have cancelled the contract, and all my numbers went to prepaid, and the ********** 770 is now a Vodacom number, and im taking the ********** 561 to Vodacom also, next month, so how can they be active, cuz if you look into the statement i attached the are new numbers which i dont know anything about. So all you need to do is tracker down where the two numbers under the statement are from,
NN
Nicholus N's update18 Jan 2018, 11:01
Reviewer Update
Hi Its been weeks now and I still haven't heard anything from MTN, I have just received my Statment saying they will debit my account and I have submitted the case number and ***** case to them, please look at the below, Good day Nicholus, Thank you for emailing Customer Care. Please note that we escalated your query to the ***** department. REF : 1- ********** 5994 Kind Regards, Thobekile Khuzwayo Customer Services MTN SA You can now text your query to us! Simply SMS 44303 Reference Number: ********** 7 What are you doing about this?