I'll never trust MTN during times of crisis

I am so disappointed in MTN, I took out a specific package (which only provided me with data) as our area can't support fibre yet. I thought in the meantime to just use a sim in our router and stream/work from there. I haven't had any problems with either receiving the bundle every month however since Day 1 of lockdown, the debit order has gone through but I haven't received a single thing from MTN. I've also not been able to get in touch with ANYONE FROM MTN. I have been spending a fortune on data to work from home since MTN hasn't topped me up and there is no possible way to speak to anyone from mtn since ALL options are an automated service assistant. This still hasn't been resolved and I've run out of ways to honestly ask a service provider, under these stressful times, to do what they're supposed to. PROVIDE A SERVICE!