I'll be damned.

My Contract with MTN was supposed to come to an end at the end of July 2019. I have called, emailed and went into various MTN's to request that they now change my number to prepaid, before and after the ending date in July. They constantly send me from pillar to post. With regards to the email, they responded 3+ days later saying I must fill out the attachment and send it back, but there was no attachment. I am not going to get into the nitty gritty of whom I dealt with and which branches I went to. I just want my number to be changed to prepaid and for MTN to stop charging monthly STILL. They need to modify their retentions process because this is not it! No user friendly and EXTREMELY tedious. This is the paperless age. Why am I being requested to send through documents instead of being just sent a link where I can select that I need my contract ended? Come on guys. Move with the tech savvy times!