ilegal upgrade

I am desperately seeking assistance.

In July I received a call from MTN. The lady said the MTN packages are changing and they need to change my package. I said I did not want to change anything, but she said I don't have a choice as the packages change.

Then on the 12th of July I received documents that upgraded my packages after I said I don't want to do it. I phoned MTN customer services on 12 July at 13:56. The lady that assisted me adjusted my packages to the originals and I requested that she cancel my contract for *** as this is just a sim card that I have never used.

Yesterday I received my bill for this month and all 3 my packages have been upgraded and the contract that I have canceled is also upgraded. I DID NOT UPGRADE. I did not receive a new handset or anything. I don't want to upgrade without a new handset, I did not get the option to do that and are very upset. I have been for years at MTN and feel that I was misled and ****med into upgrading the packages.

I called the customer services yesterday at 15:00 and was in line for 22 minutes and then the lady that assisted me, put me through to maintenance and damage, this gentleman put me back to retention and this lady transferred me to mobile plus and nobody helped me.

Please can you urgently assist me.

1. I did not upgrade my numbers 2. I canceled *** - I cannot afford a new contract. 3. I have 2 contracts that I want to keep, but not upgraded as I want to do this when I need a new phone.