RM
Rob M
1 reviews | Active since Nov 2011
06 Oct 2017, 14:53
Ignoring request for contract cancellation.
I'm trying to cancel my contract via email as I am no longer in the country but my request is being ignored by MTN despite my repeated emails. This has been going on for far too long now.
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MTN South Africa's replyOfficial
16 Oct 2017, 21:34Good day Rob,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Should this matter not yet be resolved please send me your ID and mobile number you have with MTN. Send it to *** I will then proceed to cancel your contract.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply16 Oct 2017, 21:34
Official
Good day Rob,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Should this matter not yet be resolved please send me your ID and mobile number you have with MTN. Send it to *** I will then proceed to cancel your contract.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,