MG
Marinet G
1 reviews | Active since Feb 2018
23 Feb 2018, 15:54
Ignoring porting request
I got my new phone on Tuesday (6 Feb 2018). I asked to get my number ported on 9 Feb via email to Taahirah at ********** (since they did not do it with the application as I asked).
It has now been 2 weeks since I've asked for the number port. Nobody from MTN has responded at all. This is the second HelloPeter complaint I've posted about this. I will keep posting each day for as long as nobody is intelligently responding to this (generic response does not count).
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Replies (2)
MTN South Africa's replyOfficial
23 Feb 2018, 20:22Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the port department for assistance to port the number to the contract.
The contact number ***,
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Feb 2018, 20:22
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the port department for assistance to port the number to the contract.
The contact number ***,
Kind Regards,
Alice van der Merwe
Best regards,
MG
Marinet G's updateReviewer Update
26 Feb 2018, 09:17Hi Alice, thank you for your reply. I have now contacted the number you gave, but they have again referred me to the 3667 number. That lady then told me to go to the store. I am appalled at the referring and not getting to a point with this. It is as if no one wants to help me and just forwards me to the next possible department. I will go to the store this morning and when this is not resolved I will cancel my contract.
MG
Marinet G's update26 Feb 2018, 09:17
Reviewer Update
Hi Alice, thank you for your reply. I have now contacted the number you gave, but they have again referred me to the 3667 number. That lady then told me to go to the store. I am appalled at the referring and not getting to a point with this. It is as if no one wants to help me and just forwards me to the next possible department. I will go to the store this morning and when this is not resolved I will cancel my contract.