gR
garth R
1 reviews | Active since May 2013
14 May 2018, 07:33
ignoring of their clients
so mtn suspended my account i paid them and called to be reconnected i was informed that my account has gone to the legal department i asked to be connected to them was told there is no direct line to them and that they have to contact me as i can not call them and the call centre can not connect me to them, they sent an email to the legal department to contact me 4 weeks ago but still no contact and my line has been suspended for more then a month now and im sure they will bill me for that month i never used my phone, so is this how you treat your clients ignore them but still bill them for a service that they did not get to use.
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garth R's updateReviewer Update
07 Jun 2018, 15:55So I'm still waiting for a call from your legal department a month later the number you gave to call you direct they keep putting me through to the accounts department even though I keep telling them I want the legal department and now I'm sure that I have been billed for another extra month a bill which I can not see because when I get the bill I need my phone that gets an otp number to open my bill so how do I see that please give me the direct number so I can sort out my account as you department has not contacted me in the last 2 months since they cut me of
gR
garth R's update07 Jun 2018, 15:55
Reviewer Update
So I'm still waiting for a call from your legal department a month later the number you gave to call you direct they keep putting me through to the accounts department even though I keep telling them I want the legal department and now I'm sure that I have been billed for another extra month a bill which I can not see because when I get the bill I need my phone that gets an otp number to open my bill so how do I see that please give me the direct number so I can sort out my account as you department has not contacted me in the last 2 months since they cut me of
gR
garth R's updateReviewer Update
27 Jun 2018, 13:30Dear mtn legal department I have now paid up my account in full to you and would like my cellphone switched back on as it is impossible to get hold of you I am posting it here in the hope that you will take note and reinstate my account
Thanks in advance
gR
garth R's update27 Jun 2018, 13:30
Reviewer Update
Dear mtn legal department I have now paid up my account in full to you and would like my cellphone switched back on as it is impossible to get hold of you I am posting it here in the hope that you will take note and reinstate my account
Thanks in advance