1 reviews | Active since Jul 2011
Ignoring my e-mails, owe me a refund
<p>I am owed a refund of R785.40 by MTN (R568.81 charged to me incorrectly and R216.60 admin fee on that amount). MTN informed me that this was linked to a number which I have never used. I have only ever had one number with MTN which is the number I am currently using. As I have repeatedly told all I have dealt with at MTN, I have never had the number ********** 553 and therefore account A ********** does not belong to me. I have repeated this many times telephonically, in email and on Hello Peter, it has been referred to their ***** department and despite numerous follow up emails to Bonginkosi Hadebe, I get no response. </p>
Good afternoon Mikayla
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Mikayla
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***