Ignoring me won't make the problem go away!

This was MTN's private reply on Hello Peter 19 days ago on 31 Aug 2017 after I complained: "Official private business reply. Thank you for your post. We apologize for any inconvenience incurred. We have escalated the complaint to the MTN Direct department to intervene here, we are waiting on feedback from them. Kind Regards, Alice van der Mere " I have been billed AGAIN and I am still waiting for someone to contact me as I was promised. I have sent replies several times to no avail.