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Nicholas G
1 reviews | Active since Nov 2015
28 Aug 2017, 13:56
Ignoring hellopeter and facebook messages
You deactivated a SIM card without sending an SMS warning about the 90 day rule. With no notice, there was no way I could know the SIM card was going to be deactivated. I contacted MTN after the SIM card was shut off, but before it was reassigned. You reps confirmed this. They told me I could SIM swap it, but then refused to help my sister because she is black and has a different surname from me, a white male. I contacted MTN about this (over email) and was told my number could be saved (since it had not been reassigned) and to wait for feedback from tech support. While I was waiting the number went from "unassigned" to "recycled." So you gave away a number that you promised you were going to restore to me. Now your reps tell me to call 173, but I've told them that I'm outside the country and you know I don't have a working SIM card. So how the hell am I supposed to call 173? I also know that there's nothing you can do to fix this now, so I'm only interested in what you plan to do to make it better? Will corporate try to get my number back? Will they send me a new SIM card in the USA to apologize for their mistake? Will they try to turn my SIM card back on with a new number? Your company seriously messed up here and hurt a charity in the process. All I'm looking for is accountability.
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Replies (7)NG
Nicholas G's updateReviewer Update
28 Aug 2017, 13:57I have the reference numbers for all my interactions with MTN since I only interact over email. I can prove that with the reference numbers that all this happened on the timeline I say it happened. With MTN promising to save the number then giving it away while I was still waiting for feedback. This is unprofessional. I had this SIM card for 2+ years, ran thousands of airtime through it, and ran a charity with it. You owe me more as a customer.
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Nicholas G's update28 Aug 2017, 13:57
Reviewer Update
I have the reference numbers for all my interactions with MTN since I only interact over email. I can prove that with the reference numbers that all this happened on the timeline I say it happened. With MTN promising to save the number then giving it away while I was still waiting for feedback. This is unprofessional. I had this SIM card for 2+ years, ran thousands of airtime through it, and ran a charity with it. You owe me more as a customer.
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Nicholas G's updateReviewer Update
28 Aug 2017, 15:21The number you stole from me was oh-seven-eight-three-zero-seven-nine-seven-nine-four, and my number in the US that you can reach me at is plus-one-four-zero-four-four-zero-two-seven-eight-eight-one. Your reps (on Hello Peter, named Ishie on July 24) have offered to call me in the US before due to the seriousness of this situation (and the fact that it is 110% MTN's fault and no one can deny that). You are all full of empty promises so I won't hold my breath.
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Nicholas G's update28 Aug 2017, 15:21
Reviewer Update
The number you stole from me was oh-seven-eight-three-zero-seven-nine-seven-nine-four, and my number in the US that you can reach me at is plus-one-four-zero-four-four-zero-two-seven-eight-eight-one. Your reps (on Hello Peter, named Ishie on July 24) have offered to call me in the US before due to the seriousness of this situation (and the fact that it is 110% MTN's fault and no one can deny that). You are all full of empty promises so I won't hold my breath.
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Nicholas G's updateReviewer Update
01 Sept 2017, 14:42I'm going in circles with the MTN people on facebook, and frankly they're starting to make me really angry. You guys really messed up here, and I'm getting 0 accountability from you.
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Nicholas G's update01 Sept 2017, 14:42
Reviewer Update
I'm going in circles with the MTN people on facebook, and frankly they're starting to make me really angry. You guys really messed up here, and I'm getting 0 accountability from you.
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Nicholas G's updateReviewer Update
01 Sept 2017, 16:30Here are the questions: 1) why did I receive no SMS telling me my number was going to be revoked? 2) why was my number not preserved when I reached out on July 16, and why was it given away on July 21 when I had queries with MTN about the number attempting to preserve it? 3) why have I been repeatedly **** to about this timeline. MTN representatives have told me it was recycled on July 21, and others have said it was earlier but refuse to give a date. Why the dishonesty? 4) how is MTN going to get my number back or help fix this situation?
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Nicholas G's update01 Sept 2017, 16:30
Reviewer Update
Here are the questions: 1) why did I receive no SMS telling me my number was going to be revoked? 2) why was my number not preserved when I reached out on July 16, and why was it given away on July 21 when I had queries with MTN about the number attempting to preserve it? 3) why have I been repeatedly **** to about this timeline. MTN representatives have told me it was recycled on July 21, and others have said it was earlier but refuse to give a date. Why the dishonesty? 4) how is MTN going to get my number back or help fix this situation?
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Nicholas G's updateReviewer Update
01 Sept 2017, 16:37I'd also like to point out that I never stopped using this number. The problem was that all my (daily) interactions were through iMessage, whatsapp, and skype. Text messages were received constantly, both as smses and as data messages, but I learned later that none of this "counted" since it was on wifi. From my perspective, the number I used every single day to conduct business while overseas was suddenly turned off, with no notice and no warning. I reached out before it was "recycled" but after the SIM was deactivated, but your customer service dropped the ball. Your email server was rejecting messages because the mailbox was full (unprofessional), but I still got messages through to you through HelloPeter and Facebook. Despite all the contact, you "recycled" the number after hearing from me, and now you're saying there's nothing you can do. If you took my number from me with no notice, why not take this number back? He's only had it a month (since your customer service people have ignored me for a month), and I had it for years.
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Nicholas G's update01 Sept 2017, 16:37
Reviewer Update
I'd also like to point out that I never stopped using this number. The problem was that all my (daily) interactions were through iMessage, whatsapp, and skype. Text messages were received constantly, both as smses and as data messages, but I learned later that none of this "counted" since it was on wifi. From my perspective, the number I used every single day to conduct business while overseas was suddenly turned off, with no notice and no warning. I reached out before it was "recycled" but after the SIM was deactivated, but your customer service dropped the ball. Your email server was rejecting messages because the mailbox was full (unprofessional), but I still got messages through to you through HelloPeter and Facebook. Despite all the contact, you "recycled" the number after hearing from me, and now you're saying there's nothing you can do. If you took my number from me with no notice, why not take this number back? He's only had it a month (since your customer service people have ignored me for a month), and I had it for years.
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Nicholas G's updateReviewer Update
01 Sept 2017, 16:41I also don't appreciate the numerous empty promises to reach out to me or call me to resolve this. Ishie promised as much a month ago, and she wouldn't even respond on HelloPeter, let alone actually call or email me. You haven't provided a way for me to reach corporate or anyone with any power, and the only public people I can find are your Board of Directors. I'd hate to bother them, but if that has to be next step then that's the next step. You guys really messed up here, and you messed up repeatedly. I just want you to take responsibility and fix it.
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Nicholas G's update01 Sept 2017, 16:41
Reviewer Update
I also don't appreciate the numerous empty promises to reach out to me or call me to resolve this. Ishie promised as much a month ago, and she wouldn't even respond on HelloPeter, let alone actually call or email me. You haven't provided a way for me to reach corporate or anyone with any power, and the only public people I can find are your Board of Directors. I'd hate to bother them, but if that has to be next step then that's the next step. You guys really messed up here, and you messed up repeatedly. I just want you to take responsibility and fix it.
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Nicholas G's updateReviewer Update
07 Sept 2017, 17:21It's been over a week... do you still need more time? You messaged me on Aug 30 saying you would reach out "in the coming days."
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Nicholas G's update07 Sept 2017, 17:21
Reviewer Update
It's been over a week... do you still need more time? You messaged me on Aug 30 saying you would reach out "in the coming days."