1 reviews | Active since Aug 2016
Ignoring Customers on all platforms
I sent an email to customer care and did an online query on 2 March, sent message on FB on 8 March, you apologized for the no reply and I sent my query on Facebook and then again never got back to me, is this how you do business, just ignore your customers?
Good day Charl,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have had a look at your acc and there are multiple complaints on your acc. Your last complaint was for the amount charged on your acc. The reason for this is due to your debit order was for your January invoice. Your February invoice will be paid on 01/04/2018. The account is current and up to date. Should this not be the case, kindly contact our 808 call centre or respond on this forum.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Charl,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have had a look at your acc and there are multiple complaints on your acc. Your last complaint was for the amount charged on your acc. The reason for this is due to your debit order was for your January invoice. Your February invoice will be paid on 01/04/2018. The account is current and up to date. Should this not be the case, kindly contact our 808 call centre or respond on this forum.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,