Ignoring customers, no service

<p>My phone fell at the airport border gate on Saunday the 29th January 2017, i emailed MTN and called them on the 30th January 2017. i recieved an autoresponse that said MTN has changed their insurance service provider therefore they have a backlog and will respond within 5 days. I have followed up on email and not recieved any feedback on my claim.</p> <p> </p> <p>Today is the 08 February 2017 and i cannot reach them on these 3 numbers: ********** this puts you on hold and they count down your number on the list and when it gets to your turn to speak to someone the line cuts, i have called three times today on this line. first time it cut imidiately, second time i was number 35 and the line cut when i was at 20, third time i was number 40 and the line cut when i was number 1.</p> <p> </p> <p>This number ********** goes to an answering machine that tells you about their operating hours and then it let's you record a message.</p> <p> </p> <p>This line ********** goes dead after they put you on hold.</p> <p> </p> <p>I then called ********** who transferred me to the line that puts you on hold and then cuts.</p> <p> </p> <p>I have not recieved any communication on email and can't reach them on the phone. i no longer know what to do in order to get my screen fixed by MTN insurance.</p>