Ignored on all levels by every possible person

<p>Good day.</p> <p> </p> <p>I ordered a Sony M5 Black on the 14th of July. It has now nearly been 4 weeks and the phone has not been delivered.</p> <p> </p> <p>On each occasion that I've complained, I have been contacted by a Mike who told me that the regional manager would contact me to resolve the issue. Not once has any manager bothered to get in touch with me in the 4 weeks that I have been waiting around to at least provide me with an update.</p> <p> </p> <p>Only once did I receive any feedback from the store itself, and that was last week, when the phone was offered to me in white. A blatant disregard to the issue I raised earlier whereby I specifically said I do not want the phone to be offered to me in white. The reason why I don't want it in this colour is due to a personal matter.</p> <p> </p> <p>At this point, I am simply fed up of going down to the branch to constantly be told that there's nothing they can do to help. I am fed up of being promised calls from managers that do not occur.</p> <p> </p> <p>It is frankly, quite embarrassing that this is the service that is received from a store situated within the Wesbank building in Fairland, Randburg that is supposedly supposed to offer superior pricing and service to staff of Wesbank and FNB.</p> <p>Furthermore, what is even worse is that this store is situated a mere 6km from the head office on 14th Avenue.</p> <p> </p> <p>What more do I need to do to get a phone from you? I need a new phone, and I needed it as urgently as yesterday. Not this wait of 4 weeks.</p> <p> </p> <p>Stop wasting my time, if you guys don't want my patronage, please just let me know that instead of wasting my time, so that I can take my money to Telkom Mobile who roam on your network anyway.</p>