Ignore Ignore Ignore

<p>I always liked the MTN brand but of late I have become more than disillusioned. I queried data charges kast year and have still not received a response. Then on 26 July I called as I wanted to cancel one contract and query another. The contact centre agent could not assist and when I asked for an escalation to a team leader or manager I was told they were unsupervised. Eventually I received a mail from retentions regarding the cancellation - you cannot reach them through the contact centre and have to rely on them to contact you. I responded to the mail with some questions and have had no response. I tried the contact centre again and had a number of agents just drop my call or put me on hold long enough for me to give up. I escalated through their Facebook, twice, and was asked to inbox - I did this and received an email address to send details of my issues to - to date no response though this was on 2 August. I again commented on their Facebook, was again asked for an inbox message and again I have had no response. I am at my wits end as they seem to believe that if they ignore their customers long enough we will give up and maintain the status quo. I need to resolve this matter as they are costing me a fortune each month and the longer they choose to ignore me and not allow me to cancel (I am sure their is a consumer protection act violation in there somewhere) the more money I have to spend on them. I don't know what to do as I have exhausted all avenues - at this stage I am preparing a submission for ICASA in the hopes that maybe they can solicit a response. It is just a very sad, very frustrating situation I find myself in as I am simply stonewalled.</p>