1 reviews | Active since Jul 2016
<p>My contract was to end in February this year. At the end of last year I tried to end my contract with MTN. I spoke to the different franchise's, but they told me that I can only cancel my contract at head office. I tried to get hold of them by phone, but sith no success, since they were always unavailable to reach. I then started to email them and asking them to send me the cancellation fees. They did not respond. I send numerous emails to ask them to cancel my contract. Later on I decidec to wait for my contract to run out. Therfore I send them emails in February, telling them to cancel my contract, while I do not want to carry on with the contract. As usual they just ignored my emails. I received two email after quite a while asking me for information. I send them information, but then they also just ignored me. I am still trying to cancel my contract with no succes. I hope someone can advise me on how to cancel a contract with MTN. I will not do any business with MTN in the future and I hope other people will not be treated like I was. MTN is just ignoring me as a client, however I do not feel like a client after all of this.</p>
Good day Jacques De Klerk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on the cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Jacques De Klerk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on the cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Thank you for replying.
My account no with MTN is N **********
Thank you for replying.
My account no with MTN is N **********
Ayanda
I am still waiting for your response.
Ayanda
I am still waiting for your response.
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