1 reviews | Active since Nov 2013
******** Call Centre Staff
<p>I called mtn and spoke to a guy called Charles, asked him if i can buy BIS for my Blackberry Leap BB10 and he said its fine. MTN support BB10. This after so many times explaining to him what BB10 is. Bought the BIS but didnt work. Then called in again and spoke to a Mpumelelo, transferred me to Blackberry desk , twice, but noone answered. I then called this morning and the Charles guy answered again(made me wonder if MTN have only two pple in the call centre), asked the guy for Blackberry desk but the guy is giving me Blackberry contact number, he doesnt even know what a blackberry desk is. This is the second tim e i compalin with MTN service in less than two months. Its the worst service i have ever received and why they hire pple who dont know what they are doing. </p>
Good day Edington
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. We need to pull the call recording and then advise.
The BB 10 use the Android operating system, BIS will not work on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
Good day Edington
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. We need to pull the call recording and then advise.
The BB 10 use the Android operating system, BIS will not work on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,