JE
Joey E

1 reviews | Active since Aug 2015

24 Nov 2015, 15:33

ignorance who hope the client will just disappear

This is my 3rd complaint on Hellopeter and you do absolutely nothing to resolve this matter. I'm going to the consumer services and ombudsman and the newspapers. I can't see why I complain and complain and you expect me to pay for your system's mistakes. Mtn you ***** money for the innocent to give prizes away.<br> Thank you very much REF *** phone call trace ***. I can't see how you suddenly open data lines on sticks and add packages on contracts where the client did not authorised it. what is wrong with you????? I no longer what to make use of your services and regret for ever choosing you as a network provider. I do not wish to have anything debited through debit order as well. Thank you for chasing a loyal client away

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Nov 2015, 10:59
Official
Hello JoeyVE,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the system shows that you upgraded to the MTN Broadband 2G open contract on 2015-01-04. The invoice dated 2015-10-13 was validated to be correct by the billing department.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***