1 reviews | Active since Oct 2015
Ignorance off insurance claim
<p>On the 29th of August 2016, I Submitted a claim for my ****** (which I reported on the 28th of August 2016). MTN automated reply with a ref number for this and advised that their turnarount time is 5 days (which is unexceptable, I would really not recommend anyone to insure with MTN due to this and the fact that they **** about it too!). 8 days later and I still have no revert from them and they debited me - I have nothing nice to say about MTN and their insurance really, even want to seek legal advise for this, as I have had to buy a temp cheap phone that cannot accomodate all my needs in a phone (work mail, private mail, work apps, work remote apps, social media apps) to get me by. I want a revert now!!!!</p>
Good Day Tebello
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Tebello
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Hi Zukiswa,
Thanks for the prompt reply and the empathy. I really am not impressed with the treatment that I am getting here, called customer care and they gave me a number for the insurance claim queries, then the automative response tells me MTN has not received a claim based on my cell number, with all due respect this is bull's wax as I got a reply on Monday last week from them:
"Dear valued MTN Customer
Thank you for your email.
This email serves to confirm that your query has been received and will be attended to as soon as possible... "
MTN is ***** as a whole and I really do feel inclined to pursue a legal case. I would appreciate the help here soonest - am sorry if I am sounding rude right now, I really am not rude, aggrivated and frustrated net.
Hi Zukiswa,
Thanks for the prompt reply and the empathy. I really am not impressed with the treatment that I am getting here, called customer care and they gave me a number for the insurance claim queries, then the automative response tells me MTN has not received a claim based on my cell number, with all due respect this is bull's wax as I got a reply on Monday last week from them:
"Dear valued MTN Customer
Thank you for your email.
This email serves to confirm that your query has been received and will be attended to as soon as possible... "
MTN is ***** as a whole and I really do feel inclined to pursue a legal case. I would appreciate the help here soonest - am sorry if I am sounding rude right now, I really am not rude, aggrivated and frustrated net.