IGNORANCE!!!

Item: MTN South Africa
Rating: 1
Author: Christian van der Watt

<p>On the 14th of December I posted a review on Helopeter to complain on the poor service from MTN. The 19th of December I received an e-mail from Helopeter with a reply from MTN which again shows the same path. MTN apologise for the delayed response and escalate the problem to the relevant functional unit for further assistance and that is where it ends. To-day is the 10 th of January 2017 (16h18) and no reply from MTN yet. My name is Christian van der Watt ID: ********** 086087. Cell ********** 842. </p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

31 Jan 2017, 16:50

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly see the below response from your previous post which explains the reason for the suspension. This error was corrected within 24 hours.

" Please be advised that we had a technical issue on 27 September 2016 with data charges on the unbilled October invoices which affected some of our customers, our billing department was able to rectify the issue and corrected the affected invoices. "

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply31 Jan 2017, 16:50

Official

Good Day,

Thank you for bringing this matter to our attention.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

IGNORANCE!!!

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