Ignorance!!!!

<p>On the 27.09.2016 (11h49) I received a message on my phone from Mtn that I exceeded my credit limit of R2000.00 and my services will be terminated. My current contracts with MTN does not allow me to exceed my package value. Upon request at Mtn ofiice in Jeffreybay I was informed that millions of messages was sent and I dont have to worry. Back home I could not access internet with either of my two ****els. I then went back to the Jefreybay branch and was told that both contracts have been terminated. The system shown no outstanding credits and acount was up to date. After more than an hour they managed to reconnect my two ****els. I have lost about 3 hours internet time which was a finacial lost to me. I mailed Mtn to enquire why I was disconnected with no explenation to date. I did receive replies from Mtn but no reason why I was disconnected. I requested telephonicly and by mail for a senior person to call me with no prevail to date. As a last resort I contacted Creditmanagement and told them that I will stop payment if they dont come back to me. An e-mail was sent to inform me that I WILL get a phone call within 8 hours (16.11.2016). On the 21.11.2016 after no reply I cancel my debit order and mail the info to Creditmangement hoping that I will now get a formal response. As at 8h59 to-day 14.12.2016 No Reply Yet. I have numerous refererence numbers that I can prove my comunication with Mtn. Please how can I sort this out. </p>