IGNITION GROUP SERVICE PROVIDER FOR MTN TELLING BLATANT LIES TO GET A SALE

Good afternoon Caron (Ignition group)

A lady from Ignition group phoned me on 21 October 2021 and said that my current cellphone package no longer existed and that it had to be changed to a new package. We discussed it and then she spoke to my wife, all the time we said we do not want to incur any additional costs. We did say we would rather want to go to our MTN shop, and she said no the service would not be available at the MTN shop. The ignition agent confirmed the whole time that there will be NO additional costs. On this basis we agreed to exchange the smses for airtime and data.

Then on 30 November 2021 an amount of R741.20 was subtracted from my account. Today I went to an MTN shop to find out what is going on, then I was told that Ignition did an upgrade of my contract (not just a migration to another package as she told us) AND I was never informed that there would be an initiation fee, NOR did she inform us that INDEED the monthly fees would now be R529 (R100 extra) instead of R429 per month.

We did not give Ignition group approval to do an upgrade for another 2 year contract. Ignition deliberately mislead us and **** to us. They should be ashamed of themselves. We informed them to go and play back the recording so that they can see how they have **** to us and how misleading their phone call has been.

I have requested an IMMEDIATELY REVERSAL of my contract back to my previous contract. MTN Tygervalley confirmed that this lady from Ignition Group **** that my previous package did not exist anymore, this was done deliberately.

I am awaiting their urgent response and the reversal of this upgrade, which was NOT AUTHORISED!! I am extremely disappointed that MTN has elected a service provider who employs personnel that lies to people in order to do business.

This is really sad that I am now struggling to get hold of Ignition Group and their phone lines remain engaged. They have taken unauthorised money from my account. I am TOTALLY disappointed with MTN and I was shocked to see so many negative reviews on Hellopeter and that after 5 years of lies, MTN is STILL USING THEM AS A SERVICE PROVIDER. This is seriously shameful!!