If you're thinking about switching.....DON'T

I truly had no issues in terms of connectivity (I had a mobile data contract) or anything to that effect.

1. My first issue was that the plan was advertised as R299pm but for some reason it ending up being about R350pm. They explained it, I didn't really care because I had already cancelled my previous contract and didn't have a choice.

2. Customer Care is **********. Trying to talk to a human is almost impossible on their 135 number.

Then the problem started when I called on July 1st to cancel the contract. I was aware I would need to make one final payment at the end of July. I did. Then on the 22nd of August I was informed via email that I would be debited. I had to call the ***** Line number on their website since I could not get through to anyone on the "customer care" number (see point 2.). They confirmed that I do not have a contract and the email must be in error. I was debited on the 26th of August. I called the next day to get my debit reversed and confirmation (again) that my contract was cancelled. That call lasted about 40 minutes and made me truly understand the saying about being sent from pillar to post! Some agents were really trying their best with the limited resources they have in the obviously fragmented company they work for. Others made me regret my morning prayer when I asked God to teach me how to be more patient and kind.

I eventually dropped the call while I was waiting to be transferred to yet another department and called my bank to reverse the debit order and block them from debiting in future.

That call lasted 4minutes and 28seconds; 3 of those minutes were spent venting to the lovely lady helping me at Discovery Bank.

I'm just so disappointed.