BN
Busisiwe N
1 reviews | Active since Apr 2019
05 Apr 2019, 10:57
If you don't wanna assist customers close shop
I call to request assistance as my sim card is not receiving sms's consultant tells me to dial *330*0000#which then barred me from calling the call center, what kind of nonsense is that how do you do that to a customer???
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2019, 08:39Good Day Busisiwe
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that our quality department will assess the calls and the consultant that gave incorrect information will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that our quality department will assess the calls and the consultant that gave incorrect information will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
MTN South Africa's reply08 Apr 2019, 08:39
Official
Good Day Busisiwe
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that our quality department will assess the calls and the consultant that gave incorrect information will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly be advised that our quality department will assess the calls and the consultant that gave incorrect information will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management