1 reviews | Active since May 2016
If you are with MTN... run!
<p>MTN and especially MTN direct, has the worst service...</p> <p>Received a faulty handset with my upgrade.. phone was sent in for warranty assessment and it was approved.. called mtn and gave them all the reference numbers etc they needed to give me a new handset. </p> <p>It has now been more than 3 weeks and I have not received any feedback regarding my new phone... and it doesn't even help calling.. " we will find out and call you back..." and then no one calls. </p> <p>Considering cancelling the contract and some other company contracts.</p>
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Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly write back to us with your contact numbers or MTN account details, we will attend to the matter accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***