If you are speaking to Sibusiso Masima in Retentions - ask to be transferred immediately

After being transferred from sales to customer care and eventually speaking to Sibusiso Masima, I was hoping that he would assist me with my query. What I later realised was that all he did was make promises and failed to deliver on any of them. He was supposed to have emailed be documentation to take to an MTN branch for an upgrade - NOT DONE! He was supposed to call me back in 30 minutes - its now 2-hours later - STILL NOT DONE! I called the call-centre and had transfer the call to him, he answered the call with his name and surname and when he realsied that it was me, he went silent and then eventually terminated the call despite me being able to hear him. If you are in the process of upgrading and you come across Sibusiso Masima - do yourself a favour and request to be transferred to someone who will actually provide you with a service as opposed to empty promises and evasion. Pathetic isn't even a word to describe this!!!