1 reviews | Active since May 2016
If you are not an employee of MTN they don't care if your account isn't updated
<p>I have a contract with MTN [***] which I have been paying every month. In Dec I went for an upgrade just to find out I can take the phone but can't take the sim card because I am behind on payments. I phoned MTN trying to get statements to check from which date payments haven't been received. Best answer I get is they can't help with Statements older then 3months WHICH COMPANY DOESN'T KEEP STATEMENTS?</p> <p>After endless ways of trying I could get it on my MTN active account which THE COMPANY THAT SET IT UP failed to tell me that I can get it on there.</p> <p>So I could see my that my payments from July 2015 was never allocated. So I sent them my bank statements as proof of payments been made every month.</p> <p>Then having a look on the invoices it stuck me that I have a TOP-UP contract but for some reason there is extra charges above the normal instalment and NO-ONE can tell me what it's for. </p> <p>Now since Dec I haven't been able to use my SIM card with all the benefits I have been paying for BUT NO-ONE AT MTN SEEMS TO CARE, WHY BECAUSE THEY MAKE SURE THEIR OWN CONTRACT ECT IS IN WORKING ORDER BUT WHEN IT GETS TO PAYING CUSTOMERS THERE IS JUST NO SENSE OF URGENCY.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on account status, the last payment was done in June 2015. Kindly send all proof of payments to the below mail address to have missing payments updated on system. Regarding the monthly subscription of overcharged for package which is a Hybrid and not a Top-up package, meaning that if limit is not set on account, you will exceed monthly usage and be charged for the usage.
Address:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on account status, the last payment was done in June 2015. Kindly send all proof of payments to the below mail address to have missing payments updated on system. Regarding the monthly subscription of overcharged for package which is a Hybrid and not a Top-up package, meaning that if limit is not set on account, you will exceed monthly usage and be charged for the usage.
Address:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Please check the documentation I signed. Please also check before June 2015 everything was running smoothly. I dindn't get over charged all my payments were allocated. Now all of a sudden I'm on a Hybrid contract with out my knowledge strange thing is I even got to when my airtime I received monthly was used up and then I had to purchase more from my bank account.
Please get this resolved. MTN can't chop and change as they please.
Ill send through the proof of payments
Please check the documentation I signed. Please also check before June 2015 everything was running smoothly. I dindn't get over charged all my payments were allocated. Now all of a sudden I'm on a Hybrid contract with out my knowledge strange thing is I even got to when my airtime I received monthly was used up and then I had to purchase more from my bank account.
Please get this resolved. MTN can't chop and change as they please.
Ill send through the proof of payments